Microsoft Dynamics 365 Customer ServiceExpectations are rising. Differentiate your brand.
Earn customers for life
- Customers want quick, relevant answers on every channel everywhere.
- Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
- Engage your customers on their terms.
- Guide agents to optimal outcomes and meet rising customer expectations.
- Use service and support to up sell or cross-sell by empowering agents with intelligent recommendations.
Unify and optimize your service environment
- Continuously improve while reducing the cost to serve.
- Intelligent processes guide agents to the right action every time.
- Automate processes across D365 and third party systems for better engagement experiences.
- Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.
- Optimize staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations.
Resolve issues with predictive care
- Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.
Innovate with a modern and adaptable platform
- Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
- Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
Leverage artificial intelligence through virtual agents
- Automate resolution and free up agents for high-value interactions. Built on the most powerful artificial intelligence framework in the market, service bots are smart, fast, and always available.
- HP uses artificial intelligence to transform its customer support experience.
Our customer had a need that our software system integrates with five of their internal applications, Oracle ERP, CRM, EDI, Document processing and payment gateway. We partnered with Ascent team and we worked closely from the early discussions through the successful delivery.
Customer is satisfied and we are so happy to have a true partner like Ascent, working closely with our developers, business analysts, IT, QA and managers.
Ascent SAP consultants helped us in simplifying our financial team’s process for preparing reports for internal auditing and shareholder meetings.
Additionally, using automation-testing tools, the consultants have provided a process that gave a lot of confidence in the integration testing results of all development activities.