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What to Look for in an AX Support Partner

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Support Plans Are Not Exciting—But Strategic Partnerships Are

If you’ve ever purchased a TV or laptop from Best Buy or Amazon, you were probably asked if you wanted to buy the support plan. Most people roll their eyes (or think about rolling their eyes) and say no. At most, you considered it for about two seconds, internally screamed, “No, you fool!” and politely declined. Why do we do that? Many times, it’s a waste of money, especially when you consider how much it costs versus the replacement cost of the device.

 

When it comes to support, ERP systems are different. For one, they cost significantly more, and when issues arise, they can create major operational headaches. If your business is still using Dynamics AX 2012, you are probably familiar with this situation. AX 2012 is a powerful system, but Microsoft has ended mainstream support for the platform. This creates risk for organizations that continue to rely on it daily.

 

However, that doesn’t mean your only option is an expensive upgrade. With the right support partner, you can modernize your AX ecosystem to unlock greater value from your existing asset.

Find an Established Microsoft Partner

Since Dynamics AX 2012 has been around for so long, there are numerous Microsoft-certified organizations with deep expertise in the platform. The key is finding a partner that aligns with your business needs—not just one that offers generic AX support. When researching potential partners, consider the following:

  • Are they familiar with your industry?
  • How long have they been working with AX 2012?
  • Do they specialize in any particular area that aligns with your business needs?
  • If you need on-site support, how quickly can they be available?
  • Do they have development resources to troubleshoot customizations, reports, and integrations?
  • Do they also support Microsoft Dynamics 365 if and when you’re ready to upgrade?

Unlocking More Value from Your AX Investment

For businesses that aren’t ready to migrate, there are still many ways to enhance the capabilities of AX 2012. The right support partner should not only maintain your system but also help you modernize it by leveraging Microsoft’s Power Platform, analytics, and automation tools.

  • Power BI Dashboards & Reporting – Gain real-time insights into financials, supply chain performance, and operational efficiency.
  • Power Apps for Custom Workflows – Build mobile-friendly, low-code applications that enhance procurement, inventory tracking, and approval workflows.
  • Power Automate for Process Automation – Eliminate manual tasks, automate data transfers, and integrate AI-driven decision-making.
  • Microsoft Teams & Power Virtual Agents – Improve collaboration and support with AI-powered chatbots and seamless communication tools.

By incorporating these modern capabilities, organizations can optimize their AX investment while maintaining system stability—delivering immediate value without the disruption of a full migration.

Purchase a Support Plan That Fits Your Needs

Once you’ve identified a strong partner, the next step is to evaluate their support plans. If they don’t offer one, move on. A good support plan should be tailored to your organization’s needs. A stable, standard AX 2012 deployment will require less attention than a highly customized environment with complex integrations. The partner should provide flexible support options that align with your system’s complexity and your business’s operational demands.

Key Technologies for Application Modernization

Support isn’t just about fixing issues—it’s about having a trusted partner who understands your business. Rather than taking a “sign it and forget it” approach, work to establish a strong relationship with your support provider. A good support partner should proactively learn about your business processes, culture, and AX 2012 environment.

 

Provide documentation and system details upfront to help your partner respond efficiently when issues arise. If possible, have them visit your facility to gain a firsthand understanding of how your business operates. The more familiar they are with your operations, the better they can support you.

Consider the Future While Maximizing the Present

AX 2012 may still serve your business well, but it’s important to have a long-term strategy. Eventually, an upgrade to Dynamics 365 Finance and Supply Chain Management may become necessary. The right support partner doesn’t just maintain your existing system—they help improve the performance of AX now and plan for the future.

 

A strategic AX partner will:

 

  • Help you optimize and extend the value of AX 2012 today.
  • Identify opportunities for automation, reporting improvements, and system enhancements.
  • Ensure security and compliance as Microsoft’s support fades.
  • Develop a roadmap for future migration, so when the time comes, you’re prepared.

Get More from Your AX Investment

Support plans, like insurance, may not always feel like an exciting investment. But when issues arise, having a dependable partner makes all the difference. By choosing the right AX 2012 support provider, you not only ensure system stability—you create opportunities for greater efficiency, performance, and long-term value.

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