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Why Ascent Innovations Is the Right Business Central Support Partner

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Comprehensive Support Services for Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a powerful ERP system, but to get the most value from your investment, ongoing support and optimization are essential. Many organizations go live with a minimally viable implementation, leaving gaps in system efficiency, automation, and reporting. Without the right support, businesses risk operational inefficiencies, data inconsistencies, and missed opportunities for growth.

At Ascent Innovations, we provide expert support, proactive monitoring, and continuous improvement to keep your Business Central environment running at peak performance. Beyond maintenance, we help organizations enhance functionality, streamline workflows, and unlock automation opportunities—ensuring that Business Central evolves with your business needs.

More Than Maintenance
We go beyond basic support—driving efficiency, automation, and long-term system value.
Proactive System Monitoring
Identify and resolve issues before they impact your operations—ensuring consistent performance and uptime.
Streamlined Workflows & Enhancements
Optimize processes and tailor Business Central to your unique needs with expert-led improvements.
Unlock Automation Opportunities
Boost productivity and reduce manual effort by implementing smart, scalable automation solutions.
Continuous Optimization & Growth Support
Keep your system aligned with evolving business needs through regular updates, training, and strategic guidance.

What Our Business Central Support Services Include

We don’t just fix problems—we prevent them. Our proactive system monitoring ensures that Business Central remains stable, secure, and optimized for performance, reducing downtime and operational disruptions.

  • 24/7 issue resolution and troubleshooting to keep operations running smoothly
  • Performance monitoring to detect and resolve system slowdowns
  • Security and compliance assessments to safeguard sensitive data
  • Integration health checks to ensure Business Central connects seamlessly with other business applications

Business Central is a feature-rich platform, but users need ongoing guidance to fully leverage its capabilities. Our user-centric support model helps teams adopt new features, navigate challenges, and improve efficiency.

  • End-user and admin support for troubleshooting and best practices
  • Guidance on new system features and how they benefit operations
  • Training refreshers to help teams stay aligned with system enhancements}
  • Personalized coaching for key users to improve adoption and efficiency

 

We go beyond day-to-day support by identifying areas for optimization and process improvement. Whether your business needs workflow automation, better reporting, or improved financial processes, we help you maximize Business Central’s capabilities.

  • Process and automation recommendations to eliminate inefficiencies and reduce manual work
  • Data and reporting enhancements to improve financial and operational decision-making
  • Integration and workflow improvements to streamline cross-functional collaboration
  • Ongoing configuration adjustments to align with evolving business needs

Business Central is designed to scale, and we help you strategically expand and enhance your system as your business grows. Whether it’s optimizing your current setup or planning for future integrations and upgrades, we provide the roadmap to long-term success.

  • Quarterly system health reviews to assess performance and efficiency
  • Guidance on Business Central enhancements to extend capabilities and improve processes
  • Scalability planning to ensure the system supports business growth
  • Advisory services to align Business Central with strategic goals and industry best practices

Why Choose Ascent Innovations for Business Central Support?

With 16 years of experience as a certified Microsoft partner, Ascent Innovations has helped industrial manufacturers modernize operations, analytics, and compliance management.

Our approach includes:

  • Beyond Break-Fix: We don’t just fix issues—we help businesses enhance Business Central’s efficiency, automation, and usability.
  • Business-Centric Approach: Our support services focus on reducing inefficiencies, improving processes, and ensuring long-term success.
  • Proactive vs. Reactive: We prevent problems before they disrupt operations, minimizing downtime and maximizing system performance.
  • Tailored to Your Needs: We customize our support model based on your business goals, industry needs, and system requirements.
  • Future-Ready Guidance: As your business evolves, we help you scale, optimize, and continuously improve your Business Central environment.

With Ascent Innovations, Business Central support isn’t just about maintenance—it’s about maximizing efficiency, optimizing performance, and enabling growth.

Why Businesses Trust Ascent Innovations

Ascent Innovations is a trusted Microsoft Solution Partner, delivering scalable, business-driven D365 solutions that optimize operations and drive game-changing growth.

Foam Products Manufacturer & Distributor

Client Profile

Georgia-based contract manufacturer of mattresses & pillows.

Supplier for multiple brands.

Acquired multiple factories across the US.

Solutions

  • Standardized Production BOMs and Route setups.
  • Enabled uniform barcoding, tracking, and mobile application.
  • Setup Batch tracking and picking workbench process.

Challenges

  • Company decision to optimize operations and shipment efficiency.
  • Multiple acquisitions led to multiple ERPs.
  • Non-uniform inventory management, production, EDI and reporting.

Outcome

  • Accurate inventory tracking, barcoding, and mobile apps.
  • Accurate production process visibility and reports.
  • Increased shipments per shift from 480 to 4500 (900%).

Outdoor Equipment Manufacturer & Distributor

Client Profile

Switzerland-based premium brands outdoor equipment and apparel manufacturer ($8.5B market-cap).

Setting up a Colorado-based company for the US market.

Solutions

  • Advanced Warehousing operations – design, labels, barcodes, RF-devices, pick/pack, shipments.
  • Integration with payment gateways.
  • Integrated with UPS WorldShip and FedEx Ship Manager
  • PowerApps for handheld devices.

Challenges

  • Integrating the US company/team with the European parent.
  • Set up full-fledged Warehousing operations from scratch.
  • Shipment integration with FedEx and UPS

Outcome

  • Fully operational within time-frame setup for integration.
  • Accurate shipping dates and costs.
  • Zero errors within 8 days of go live.

VOIP Telecom Switch Operator

Client Profile

Chicago-based (acquired by Swedish company) telecom switch operator – leader in CPaaS.

AI-powered apps, API, and network connectivity.

Connecting 100B+ calls and 700B+ texts every year.

Solutions

  • Workorder workflows streamlined with alerts and approvals.
  • Automated & consolidated switch ordering and vendor payment.
  • Capital Projects integrated with Workorders & Purchasing.
  • PowerApps portal to ease internal (executive) collaboration.

Challenges

  • Switch equipment & Work order management.
  • Extended switch downtime causes lost revenue.
  • Capital project costing issues impact operations financing.
  • Lack of standardized organizational workflow.

Outcome

  • Switch status, downtimes, and workorders are fully transparent.
  • Accurate Asset valuation improved access to financing.
  • Reduced average switch downtime by 42%.
  • Improved vendor relations improved delivery-on-time by 60%.

Our Insights

Discover key strategies for success in our blogs—insights you can’t afford to miss.

Frequently Asked Questions

Why choose Ascent365 as your Business Central support partner?
Ascent365 provides comprehensive support for Microsoft Dynamics 365 Business Central, including ongoing maintenance, system optimization, upgrades, and user training. Their proactive approach ensures system stability, improved performance, and continuous enhancement aligned with your business goals.
Ascent365 enhances ROI by continuously optimizing workflows, conducting system audits, and integrating analytics, BI, and AI tools. They also provide training and strategic recommendations to ensure your team fully utilizes Business Central for better productivity and decision-making.
A Business Central support partner provides ongoing technical support, maintenance, upgrades, and optimization services to ensure your Microsoft Dynamics 365 Business Central system runs efficiently and evolves with your business needs.
Support services typically include system monitoring, issue resolution, implementation, upgrades, user training, system audits, performance optimization, and integration with analytics and reporting tools

It improves financial visibility, streamlines supply chain and operations, enhances collaboration across departments, and enables data-driven decision-making through real-time insights and automation.

Yes, support partners assist with seamless upgrades and enhancements, ensuring minimal disruption while aligning the system with changing business requirements.
Support typically covers finance and accounting, sales and customer management, inventory and supply chain, operations, and reporting modules for end-to-end ERP support.

Ready to start transforming your business?

Talk to us about how Ascent Innovations can help you realize business value faster with end-to-end solutions and cloud services.