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Why Ascent Innovations Is the Right D365 Support Partner

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Comprehensive Support Services for D365

At Ascent Innovations, we understand that support services should go beyond fixing problems—they should enhance system performance, drive continuous improvement, and unlock business value. Many organizations go live with a minimally viable D365 implementation, leaving gaps in optimization and untapped potential. Our comprehensive support model ensures that your D365 environment remains stable, secure, and continually evolving to meet your business needs.

Whether it’s proactive system monitoring, user enablement, ongoing optimization, or strategic impact assessments, our support services are designed to maximize uptime, efficiency, and ROI while also guiding you through opportunities for enhancement and automation.

Beyond Break-Fix Support
We don’t just fix issues—we improve performance, eliminate inefficiencies, and enhance long-term value.
Proactive System Monitoring
Prevent downtime with real-time health checks, performance tracking, and security oversight.
User Enablement & Adoption
Support users with guidance, resources, and best practices to ensure effective system use.
Ongoing Optimization
Continuously tune configurations, workflows, and integrations to align with evolving business needs.
Strategic Guidance & Automation
Identify automation and enhancement opportunities that improve efficiency and boost ROI from D365.

What Our D365 Support Services Include

We don’t just react to problems—we anticipate and resolve potential issues before they disrupt operations. Our proactive monitoring ensures that your D365 system remains stable, secure, and high-performing while evolving with your business.

  • 24/7 issue resolution and troubleshooting to minimize downtime
  • Ongoing performance monitoring to maintain system efficiency
  • Security and compliance checks to protect data integrity and access controls
  • Integration health assessments to ensure seamless connectivity across platforms

D365’s full potential is only realized when users are equipped with the right knowledge and tools. Our user-focused support ensures that your teams can navigate challenges, adopt new features, and improve efficiency while staying aligned with system enhancements.

  • End-user and admin support for troubleshooting and best practices
  • Guidance on new system features and how they benefit your operations
  • Training refreshers to help teams stay aligned with system enhancements
  • Personalized coaching for key users to improve adoption and efficiency

We go beyond traditional support by actively identifying areas for enhancement based on real-world usage, business needs, and emerging trends. Whether your organization is looking to optimize workflows, automate processes, or improve reporting, we help you maximize the value of your D365 investment.

  • Process and automation recommendations to reduce manual work and increase productivity
  • Data and reporting enhancements to drive better decision-making
  • Integration and workflow optimizations to streamline cross-functional collaboration
  • Ongoing configuration adjustments to align with evolving business requirements

Support isn’t just about maintaining your system—it’s about making sure it delivers measurable business value. We conduct structured business impact reviews to assess system performance, identify trends, and recommend strategic improvements.

  • Quarterly business impact reviews summarizing trends, system performance, and improvement opportunities
  • Strategic recommendations based on support insights to help you maximize ROI
  • Collaboration with leadership to align system capabilities with evolving business needs
  • Benchmarking and performance tracking to measure efficiency gains over time

Why Choose Ascent Innovations for Business Central Support?

With 16 years of experience as a certified Microsoft partner, Ascent Innovations has helped industrial manufacturers modernize operations, analytics, and compliance management.

Our approach includes:

  • Beyond Break-Fix: We don’t just fix issues—we help businesses enhance Business Central’s efficiency, automation, and usability.
  • Business-Centric Approach: Our support services focus on reducing inefficiencies, improving processes, and ensuring long-term success.
  • Proactive vs. Reactive: We prevent problems before they disrupt operations, minimizing downtime and maximizing system performance.
  • Tailored to Your Needs: We customize our support model based on your business goals, industry needs, and system requirements.
  • Future-Ready Guidance: As your business evolves, we help you scale, optimize, and continuously improve your Business Central environment.

With Ascent Innovations, Business Central support isn’t just about maintenance—it’s about maximizing efficiency, optimizing performance, and enabling growth.

Why Businesses Trust Ascent Innovations

Ascent Innovations is a trusted Microsoft Solution Partner, delivering scalable, business-driven D365 solutions that optimize operations and drive game-changing growth.

Electronic Recycling and Asset Disposition

Client Profile

Wisconsin-based certified electronic recycler with 5 facilities and 28 sites.

Refurbishes Computers and mobile devices.

Multiple levels of government and OEM contracts.

Solutions

  • Simplified Receiving and redesigned Recycling process.

  • Customer portal. Ordering, Reconciliation, Settlements.

  • Directives, Workflows and Certifications for Compliance.

  • Dock scheduling Calendar and Power BI for analytics.

Challenges

  • System flexibility for reverse-production process.

  • Reconciling Sales orders with Material Receipts.

  • Asset Disposition tracking, quality controls and auditing.

  • EPA, ITAR, State Compliance laws and Certifications.

Outcome

  • Flexible Recycling with accurate Labor and Commodities.
  • Customer Service automation reduced human errors by 70 percent.
  • Positioned for growth in newer areas. Forecast up by 22 percent.
  • Improved gross margins.

Industrial Equipment Services​

Client Profile

Illinois-based industrial equipment full-service organization with 5 legal entities and warehouses in the US and Europe.
Family-owned business for 90 years.

Solutions

  • Work Orders and loaded costs for Item Costing
  • Real-time integration of 2 sales and 3 auction channels.
  • Integration with Transportation providers – UPS, FedEx, and 3PL.
  • Power BI for project performance analytics

Challenges

  • Real-time integration across all selling platforms
  • Consignment Inventory management.
  • Item costing, Project profitability, and Partner share
  • Operational Analytics and Performance KPIs

Outcome

  • Fully visible and accurate Project Performance
  • Partner experience – improved transparency.
  • Real-time analytics for Pricing decisions.
  • Improved inventory turn-over using AI-predictive modeling.

VOIP Telecom Switch Operator

Client Profile

Chicago-based (acquired by Swedish company) telecom switch operator – leader in CPaaS.

AI-powered apps, API, and network connectivity.

Connecting 100B+ calls and 700B+ texts every year.

Solutions

  • Workorder workflows streamlined with alerts and approvals.
  • Automated & consolidated switch ordering and vendor payment.
  • Capital Projects integrated with Workorders & Purchasing.
  • PowerApps portal to ease internal (executive) collaboration.

Challenges

  • Switch equipment & Work order management.
  • Extended switch downtime causes lost revenue.
  • Capital project costing issues impact operations financing.
  • Lack of standardized organizational workflow.

Outcome

  • Switch status, downtimes, and workorders are fully transparent.
  • Accurate Asset valuation improved access to financing.
  • Reduced average switch downtime by 42%.
  • Improved vendor relations improved delivery-on-time by 60%.

Our Insights

Discover key strategies for success in our blogs—insights you can’t afford to miss.

Frequently Asked Questions

Why choose Ascent365 as your Dynamics 365 support partner?
Ascent365 goes beyond traditional break-fix support by offering a proactive, value-driven approach. Their services include continuous monitoring, 24/7 support, system optimization, and strategic business reviews to ensure your Dynamics 365 environment delivers maximum performance, efficiency, and ROI.
Ascent365 focuses on continuous improvement by optimizing workflows, enabling automation, and aligning system capabilities with business goals. Through regular performance reviews and ROI tracking, they transform support into a strategic function that drives growth and operational excellence.
A Dynamics 365 support partner provides ongoing technical support, system monitoring, optimization, and strategic guidance to ensure your Microsoft Dynamics 365 environment runs efficiently and evolves with your business needs
Unlike traditional reactive support, a support partner follows a proactive approach by preventing issues, continuously optimizing the system, and providing strategic recommendations to improve performance and business outcomes.
Proactive support includes continuous system monitoring, issue prevention, 24/7 troubleshooting, security and compliance checks, and integration health monitoring to minimize disruptions and ensure smooth operations.
Proactive support includes continuous system monitoring, issue prevention, 24/7 troubleshooting, security and compliance checks, and integration health monitoring to minimize disruptions and ensure smooth operations.
Yes, they offer end-user and administrator support, training on new features, and personalized coaching to improve user adoption and ensure teams fully utilize the capabilities of Dynamics 365.

Ready to start transforming your business?

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