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Why Ascent Innovations Is the Right GP and NAV Support Partner

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Comprehensive Support Services for Microsoft Dynamics NAV & GP

Microsoft Dynamics NAV and GP have been trusted ERP solutions for many organizations, but as technology evolves and Microsoft shifts its focus, maintaining performance, security, and long-term usability requires the right support partner. Businesses that continue using NAV or GP need expert guidance to keep systems optimized while planning for future modernization.

At Ascent Innovations, we help businesses stabilize, optimize, and extend the life of their NAV and GP investments. Whether you need proactive system monitoring, user support, or workflow enhancements, our expert team ensures your ERP remains efficient and aligned with business needs. We also provide strategic planning for organizations considering a transition to Business Central or D365 Finance & Supply Chain.

Stabilize & Optimize Legacy ERPs
Keep Microsoft Dynamics NAV & GP systems running securely and efficiently with proactive monitoring and expert support.
Support Beyond the Break-Fix Model
We don’t just fix issues—we optimize workflows, enhance performance, and extend your ERP’s lifespan.
24/7 Support & Monitoring
Minimize downtime with round-the-clock troubleshooting, performance checks, and integration health audits.
Modernization Without Disruption
Plan a smooth, low-risk transition to Business Central or D365 when the time is right—on your terms.
Why Choose Ascent Innovations?
16+ years of ERP expertise, tailored support, and a business-first approach trusted by manufacturers and enterprises alike.

What Our NAV & GP Support Services Include

We take a proactive approach to system stability, identifying and resolving potential issues before they impact operations. Our ongoing monitoring ensures NAV and GP remain reliable, secure, and high-performing.

  • 24/7 troubleshooting and support to minimize downtime
  • Performance monitoring to detect and resolve system slowdowns
  • Security and compliance assessments to safeguard sensitive data

Integration health checks to maintain seamless system connectivity

NAV and GP users often need continued support to navigate challenges, improve efficiency, and take advantage of available features. We provide hands-on guidance to help teams maximize system capabilities.

  • End-user and admin support for troubleshooting and best practices
  • Guidance on features that enhance operations and productivity
  • Training refreshers to keep teams aligned with system updates
  • Personalized coaching to improve adoption and efficiency

We go beyond maintenance by actively identifying areas for workflow optimization, process automation, and reporting enhancements. Our goal is to help businesses get the most value from NAV and GP while reducing inefficiencies.

  • Process automation recommendations to eliminate manual work
  • Data and reporting enhancements for improved decision-making
  • Integration improvements to streamline operations across departments
  • Configuration adjustments to align with evolving business needs

NAV and GP remain mission-critical for many businesses, but long-term planning is essential as Microsoft transitions toward cloud-based ERP solutions. We help organizations maximize their current systems while preparing for a future migration when the time is right.

  • Quarterly system health reviews to assess performance and risks
  • Guidance on extending NAV and GP lifespans while planning for the future
  • Strategic roadmap development for transitioning to Business Central or D365

Seamless migration planning to ensure minimal business disruption

Why Choose Ascent Innovations for NAV & GP Support?

With 16 years of experience as a certified Microsoft partner, Ascent Innovations has helped industrial manufacturers modernize operations, analytics, and compliance management.

  • Extend Your Investment: Keep NAV and GP stable and efficient while preparing for long-term modernization.
  • Beyond Break-Fix: We optimize, enhance, and improve your system to ensure continued value.
  • Proactive vs. Reactive: We prevent problems before they disrupt business operations.
  • Seamless Transition Planning: When you’re ready, we help ensure a smooth move to Business Central or D365.
  • Tailored Support: Our services align with your unique operational and strategic goals.

With Ascent Innovations, NAV and GP support isn’t just about maintaining the system—it’s about optimizing operations today while preparing for tomorrow’s opportunities.

Why Businesses Trust Ascent Innovations

Ascent Innovations is a trusted Microsoft Solution Partner, delivering scalable, business-driven D365 solutions that optimize operations and drive game-changing growth.

Electronic Recycling and Asset Disposition

Client Profile

Wisconsin-based certified electronic recycler with 5 facilities and 28 sites.

Refurbishes Computers and mobile devices.

Multiple levels of government and OEM contracts.

Solutions

  • Simplified Receiving and redesigned Recycling process.

  • Customer portal. Ordering, Reconciliation, Settlements.

  • Directives, Workflows and Certifications for Compliance.

  • Dock scheduling Calendar and Power BI for analytics.

Challenges

  • System flexibility for reverse-production process.

  • Reconciling Sales orders with Material Receipts.

  • Asset Disposition tracking, quality controls and auditing.

  • EPA, ITAR, State Compliance laws and Certifications.

Outcome

  • Flexible Recycling with accurate Labor and Commodities.
  • Customer Service automation reduced human errors by 70 percent.
  • Positioned for growth in newer areas. Forecast up by 22 percent.
  • Improved gross margins.

Metal Processing

Client Profile

Oklahoma-based metal buildings manufacturer for commercial, airports, schools, malls, warehouses, gyms, etc.

Private Equity ownership

Solutions

  • Standardized on one COA, uniform Financial Dimensions, Intercompany Trade and Consolidation.
  • Configured ROU assets and automated calculations.
  • Configured Heat number tracking for traceability.
  • Configured Inventory Mgmt. and Advanced Warehousing.

Challenges

  • Multiple systems not talking to each other.
  • Excel sheets for tracking Assets, Sch. Of Value, etc.
  • Inventory reports time consuming for capital access.
  • Change Orders falling through the cracks.
  • Financial consolidation takes 3 weeks in Excel.

Outcome

  • Accurate Real-time Inventory and Production Costing.
  • Full material traceability.
  • Amortization and Depreciation in D365 Finance automated.
  • Customer collections from Change Orders improved by 38 percent.
  • Reports in 3 days after the month-end.

Industrial Equipment Services​

Client Profile

Illinois-based industrial equipment full-service organization with 5 legal entities and warehouses in the US and Europe.
Family-owned business for 90 years.

Solutions

  • Work Orders and loaded costs for Item Costing
  • Real-time integration of 2 sales and 3 auction channels.
  • Integration with Transportation providers – UPS, FedEx, and 3PL.
  • Power BI for project performance analytics

Challenges

  • Real-time integration across all selling platforms
  • Consignment Inventory management.
  • Item costing, Project profitability, and Partner share
  • Operational Analytics and Performance KPIs

Outcome

  • Fully visible and accurate Project Performance
  • Partner experience – improved transparency.
  • Real-time analytics for Pricing decisions.
  • Improved inventory turn-over using AI-predictive modeling.

Our Insights

Discover key strategies for success in our blogs—insights you can’t afford to miss.

Frequently Asked Questions

Why choose Ascent365 as your GP & NAV support partner?
Ascent365 delivers proactive, end-to-end support for legacy ERP systems like Microsoft Dynamics GP and Microsoft Dynamics NAV. Their approach includes continuous monitoring, issue prevention, system optimization, and strategic migration planning to ensure long-term performance and business value
Ascent365 provides a migration-ready approach by assessing your current system, identifying risks, and building a roadmap for transitioning to modern solutions like Microsoft Dynamics 365. They ensure minimal disruption while preparing your business for digital transformation.
A GP and NAV support partner provides ongoing maintenance, monitoring, optimization, and strategic guidance to ensure legacy ERP systems operate efficiently and remain aligned with business needs.
Support services typically include proactive monitoring, issue resolution, performance optimization, security checks, user training, workflow improvements, and system enhancements.
Proactive support helps detect and resolve issues early, reduce downtime, improve system performance, and ensure stable and secure operations.
Support services enhance efficiency by optimizing workflows, automating manual processes, improving reporting and data accuracy, and ensuring better system performance for day-to-day operations.

Ready to start transforming your business?

Talk to us about how Ascent Innovations can help you realize business value faster with end-to-end solutions and cloud services.