The real issue isn’t just that features are unused, it’s that people don’t even know they exist.
Awareness means knowing best practices in the first place. Without it, users fall back on what they’ve always done. They create workarounds. They assume, “this is just how it works.” They don’t question inefficiencies because they don’t know there’s a better way.
Training goes further. It’s not just about learning where features live—it’s about changing behaviors and mindsets. Users need to believe they can work differently: faster, smarter, and more confidently.
Training gives them tools, but more importantly, it builds the confidence to drive change. Without awareness, people don’t seek solutions. Without training, they can’t apply them. And without both, organizations miss out on the full business impact of D365. Empowered users are bold. Curious. That’s the kind of team D365 was built for.
