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Dynamics 365 Support

Comprehensive support to optimize, protect, and drive growth.

Expert support team to maximize your returns through continuous improvements.
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Why the Right Partner Matters?

  • The success of your Microsoft ERP system depends on having the right support partner to ensure it is stable, secure, and continuously optimized—not just maintained.
  • A proactive team provides real-time monitoring, issue resolution, and process improvements that drive efficiency and growth while offering strategic insights and automation opportunities.
  • As businesses scale and system complexity grows, the right partner ensures D365 adapts with you, unlocking immediate impact and long-term innovation. With Ascent Innovations, support isn’t just about maintaining your system—it’s about driving real business value.

Comprehensive Support Services for Dynamics 365

24/7 Support
Round-the-clock assistance for business continuity.
Multi-Channel Assistance
Support via phone, email, live chat, and forums.
Proactive Monitoring
Continuous system monitoring to preempt issues.
Expert Guidance
Access to certified experts for troubleshooting and advice.
Service Level Agreements
Comprehensive resources for self-help solutions.
Knowledge Base
Ongoing updates and patches for security and performance.
Regular Updates
Ongoing updates and patches for security and performance.
Customization Support
Help with customizations and integrations.

Locked-In Support Costs

Reduced Downtime

Enhanced Cloud Strategy

Business Agility

What Our D365 Support Services Include

Why Ascent Innovations Is the Right D365 Support Partner

D365 go-lives often start with a minimally viable implementation, leaving businesses with ongoing support needs and room for improvement. We provide reliable, expert support to resolve issues, ensure system stability, and minimize downtime—while also offering guidance on enhancements that improve efficiency, automation, and long-term business impact.
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Why Ascent Innovations Is the Right AX Support Partner

Many organizations continue to rely on Microsoft Dynamics AX, but without proper support, maintaining stability and performance becomes a challenge. Our expert team helps extend the life of your AX investment with proactive monitoring, issue resolution, and performance tuning—while also offering guidance on future enhancements and a smooth path to D365 when the time is right.

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Why Ascent Innovations Is the Right Business Central Support Partner

We provide responsive, expert support to keep your business operations running smoothly with continuous process improvements, and a phone call away when needed the most.
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Why Ascent Innovations Is the Right GP and NAV Support Partner

Our support team is experienced in the product and quickly respond to a business critical function in Dynamics GP & Dynamics NAV.
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Why Businesses Trust Ascent Innovations

Ascent Innovations is a trusted Microsoft Solution Partner, delivering scalable, business-driven D365 solutions that optimize operations and drive game-changing growth.

Electro-mechanical Equipment Manufacturer

Client Profile

Electro-mechanical equipment maker for automotive, aerospace and industrial facilities across the globe. Facilities in the US and Mexico.

Solutions

  • Implemented MRP to manage purchasing, production, and transfers.
  • Production BOM converted to Phantom BOM and pegged supply
  • Change Management, Training, and extended Hypercare.

Challenges

  • No standardization across the US and Mexican facilities.
  • Production planning done manually.
  • Multi-level BOM setup required.
  • 2 step Upgrade process to D365.

Outcome

  • Streamlined, standardized and accurate production and inventory.
  • Shipping times have improved by 30%.
  • Standardized Financial Statements directly from D365, so the CFO’s office is focusing on enabling business growth, instead of reporting.

Pharma / Healthcare

Client Profile

Illinois-based manufacturer of injectable grade ingredients
for medicines and vaccines, promising purity.
Contract manufacturer of Vaccine and Biologic stabilizers.
Manufacturer of Low-metal and Low-Nitrosamine excipients.

Positioning for growth in high-purity products and services.

Solutions

  • Batch Tracking
  • Integrated PLC with Dynamics 365 for accurate real-time data
  • Production Orders and Formulae updated with PLC inputs
  • Quality Controls & Quarantine process configured
  • Asset Leasing – ROUs configured with ASC 842

Challenges

  • Not able to track Consumption & Wastage
  • Formulae costing is not reliable
  • Product Costing is just a guesswork.
  • PLC machines’ reports do not match the ERP.
  • Quality Control not integrating with ERP.
  • Regulatory Compliance was labor intensive.

Outcome

  • Accurate Real-time Inventory & Production Costing
  • Tracing ingredients in Batch with full audit & documentation.
  • Amortization and Depreciation within D365 Finance.
  • Quality Mgmt. process reduced the labor costs by 35%.
  • Capacity tripled (300%+) production during COVID.

Metal Processing

Client Profile

Oklahoma-based metal buildings manufacturer for commercial, airports, schools, malls, warehouses, gyms, etc.

Private Equity ownership

Solutions

  • Standardized on one COA, uniform Financial Dimensions, Intercompany Trade and Consolidation.
  • Configured ROU assets and automated calculations.
  • Configured Heat number tracking for traceability.
  • Configured Inventory Mgmt. and Advanced Warehousing.

Challenges

  • Multiple systems not talking to each other.
  • Excel sheets for tracking Assets, Sch. Of Value, etc.
  • Inventory reports time consuming for capital access.
  • Change Orders falling through the cracks.
  • Financial consolidation takes 3 weeks in Excel.

Outcome

  • Accurate Real-time Inventory and Production Costing.
  • Full material traceability.
  • Amortization and Depreciation in D365 Finance automated.
  • Customer collections from Change Orders improved by 38 percent.
  • Reports in 3 days after the month-end.

Our Insights

Discover key strategies for success in our blogs—insights you can’t afford to miss.

Frequently Asked Questions

What makes Ascent365 support services unique?
Ascent365 provides end-to-end Microsoft Dynamics 365 support, covering everything from implementation and upgrades to ongoing maintenance and optimization. Their approach focuses on improving system performance, enhancing user adoption through training, and delivering data-driven insights using analytics, BI, and AI integrations.

Ascent365 enhances system performance through continuous monitoring, proactive issue resolution, and regular audits. They also optimize underperforming systems, streamline operations, and integrate advanced tools like BI and AI to help businesses make smarter decisions and achieve better ROI.

Microsoft Dynamics 365 support service includes ongoing maintenance, troubleshooting, system monitoring, and performance optimization to ensure your business applications run efficiently and without disruption.
Dynamics 365 support typically includes ongoing maintenance, implementation and upgrades, user training, system audits, performance optimization, and integration with analytics, BI, and AI tools to enhance business operations.
Yes, support services assist with both new implementations and system upgrades. This ensures smooth deployment, minimal downtime, and proper configuration aligned with business needs.
Support services help optimize workflows, improve financial visibility, enhance demand planning, and unify customer data across sales and service functions, leading to better efficiency and customer experience.
Support typically covers multiple modules, including Finance, Supply Chain Management, Customer Engagement, Business Central, and Power Platform, ensuring comprehensive system support across the organization.

Ready to start transforming your business?

Talk to us about how Ascent Innovations can help you realize business value faster with end-to-end solutions and cloud services.