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Microsoft Dynamics 365 Business Central Support

Get ongoing support for BC from troubleshooting and system issues to integrations, reporting, optimization, and continuous improvements.
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Solutions Business Central

Business Central Support Services

Resolve Business Central issues and monitor for problems that could affect your operations.

  • 24/7 support for critical, business-impacting issues.
  • Troubleshoot posting errors, failed integrations, job queue failures, and user access issues.
  • Monitor performance to identify slowdowns and recurring problems.
  • Security, compliance, and integration health checks.
  • Support available by email or phone.

Support every level of the organization—from executives and administrators to the people using Business Central on the shop floor.

  • End-user and admin support for day-to-day Business Central questions and issues.
  • Training for new users, key users, administrators, and operational teams.
  • Guidance on new features, workflows, permissions, reporting, and system changes.
  • Hands-on support when a process or system setup is not working for the people using it.
  • A support team that works alongside your employees as an extension of your internal team.

Go beyond individual support tickets by identifying ways to improve how Business Central supports your operations.

  • Reduce manual work in approvals, journal entries, and month-end processes.
  • Improve financial and operational reporting in Business Central and Power BI.
  • Workflow, integration, and configuration improvements across departments.
  • Ongoing adjustments as business processes and requirements change.

Plan Business Central improvements around where the business is going—not just what needs to be fixed today.

  • Quarterly system health reviews to identify issues and improvement opportunities.
  • Planning for new Business Central capabilities, integrations, and enhancements.
  • Scalability planning as transaction volumes, locations, users, or operational requirements grow.
  • Prepare for Business Central updates with sandbox testing and extension compatibility checks.
  • A prioritized roadmap that connects Business Central improvements to operational and business goals.

Why Choose Ascent Innovations for Business Central Support?

If you are questioning whether AX is still supporting the way your business needs to operate, the first step is understanding the business case and the available paths forward.

We can help you:

  • Assess the business case
  • Understand the investment
  • Determine the right path forward
Book an AX to F&O Assessment

Support Response Times

  • Critical

What it means

Business Central inaccessible, posting or production stopped

RESPONSE

24/7 response
  • High

What it means

A process is degraded but there is a workaround

RESPONSE

Same business day
  • Normal

What it means

Question, training or improvement request

RESPONSE

Next business day
Business hours are Monday to Friday, 8:00 AM to 6:00 PM Central Time. Support is available by email or phone

Why Choose Ascent Innovations for Business Central Support?

01

An Extension of Your Team

We work alongside your employees, not at arm’s length. From executives and finance teams to operations and the shop floor, your people can come directly to us with what isn’t working and what could work better.

02

Business + Technical Expertise

We look beyond the immediate system issue to understand the process behind it and how it affects other parts of the business.

03

Support Across the Organization

Business Central touches more than one department. We support the people using it across finance, operations, inventory, reporting, administration, and the shop floor.

04

Microsoft & Business Central Experience

Work with an experienced Microsoft Solutions Partner that understands Business Central, integrations, reporting, automation, and the broader Microsoft ecosystem.

Why Businesses Trust Ascent Innovations

01

Microsoft Solutions Partner

Experienced across Dynamics 365, Power Platform, Power BI, integrations, and the broader Microsoft ecosystem.

02

23+ Years of Experience

Supporting organizations through ERP implementation, optimization, modernization, and ongoing support.

03

Support Across the Business

We work directly with executives, finance, operations, administrators, and shop-floor teams, not only IT.

04

Long-Term Client Support

We continue working with clients after go-live to resolve issues, improve processes, train users, and evolve the system as the business changes.

Why Businesses Trust Ascent Innovations

Ascent Innovations is a trusted Microsoft Solution Partner, delivering scalable, business-driven D365 solutions that optimize operations and drive game-changing growth.

Foam Products Manufacturer & Distributor

Client Profile

Georgia-based contract manufacturer of mattresses, mattress toppers, and pillows for multiple brands, with factories across the U.S.
Challenges
  • Multiple acquisitions left facilities operating across different ERP systems that did not communicate with each other.
  • Inventory, production scheduling, EDI demand, and financial reporting were managed differently across locations.
  • The company needed a consistent way to track foam production, inventory movement, and finished goods across facilities.
  • Standardized production BOMs and routing across operations.
  • Implemented batch tracking, barcodes, and mobile devices to track manufactured foam through production and inventory.
  • Added end-of-line workstations and printers so finished production could be reported immediately and warehouse movement created in the system.
  • Customized the picking workbench and automated batch processes to increase distribution-center throughput.
  • Led training and workshops across English- and Spanish-speaking locations.
  • Standardized inventory tracking, barcoding, and production processes across facilities.
  • Improved visibility into production, inventory, and finished goods.
  • Increased shipments processed per 8-hour shift from 480 to 4,500.

Outdoor Equipment Manufacturer & Distributor

Client Profile

Switzerland-based premium outdoor equipment and apparel manufacturer with an approximately $8.5B market capitalization, establishing a U.S. operation in Colorado.
Challenges
  • The new U.S. company needed to operate within the processes and systems of its European parent organization.
  • Full warehouse operations had to be established from the ground up.
  • UPS and FedEx shipping needed to be integrated directly into warehouse and fulfillment processes.
  • Designed advanced warehouse operations including labels, barcodes, RF devices, picking, packing, and shipping.
  • Integrated UPS WorldShip and FedEx Ship Manager.
  • Integrated payment gateways.
  • Built Power Apps for handheld warehouse use.
  • U.S. warehouse operations were fully operational within the planned implementation timeframe.
  • Improved accuracy of shipping dates and shipping costs.
  • Reached zero errors within eight days of go-live.

VOIP Telecom Switch Operator

Client Profile

Chicago-based telecom switch operator, later acquired by a Swedish company, supporting more than 100B calls and 700B text messages annually.
Challenges
  • Switch equipment and work orders lacked standardized tracking and visibility.
  • Extended switch downtime resulted in lost revenue.
  • Capital-project costing issues affected operational financing.
  • Purchasing, approvals, and vendor processes were not standardized across the organization.
  • Streamlined work-order workflows with alerts and approval controls.
  • Automated and consolidated switch ordering and vendor-payment processes.
  • Integrated capital projects with work orders and purchasing.
  • Built a Power Apps portal to support internal executive collaboration.
  • Created visibility into switch status, downtime, and work orders.
  • Improved asset valuation and access to operational financing.
  • Reduced average switch downtime by 42%.
  • Improved on-time vendor delivery by 60%.

Our Insights

Explore our blogs for practical guidance on support, integrations, reporting, updates, and system improvements.

Migrating from Dynamics GP to Dynamics 365 Business Central: Your Gateway to a Smarter ERP Future

Read More

Dynamics GP End of Life: Guide for Manufacturers

Read More

D365 Business Central: Because Guesswork is Not a Strategy

Read More

Frequently Asked Questions

Can I switch Business Central support partners?
Yes. Ascent Innovations can take over Microsoft Dynamics 365 Business Central support from another Microsoft partner. We review your existing environment, integrations, extensions, customizations, open issues, and business processes before taking over ongoing support.
Ascent supports Business Central issues including posting errors, failed job queues, permissions, performance, reporting, integrations, workflows, configuration, extensions, and customizations. We also look at the business process behind the issue—including manual workarounds and inefficient workflows—rather than only fixing the immediate technical problem.
Yes. Ascent provides 24/7 support for critical, business-impacting Business Central issues. Clients can reach our support team by phone or email when essential operations are affected.
Contact Ascent and we will determine whether the problem is related to Microsoft, your Business Central environment, user access, integration, extension, or another part of the system. For critical issues, our team works to isolate the cause and restore operations as quickly as possible.
Yes. Ascent can support existing integrations, extensions, customizations, and third-party applications even if we did not originally build them. We review how they work within your current environment and determine what should be fixed, improved, replaced, or left as-is.
Yes. We troubleshoot user access, permissions, and security-role issues and help make sure employees have the access they need to perform their responsibilities without giving unnecessary access.
Yes. We review integrations, extensions, customizations, and critical workflows that could be affected by an update or upgrade. Changes can be tested in a sandbox environment before production so compatibility issues can be identified and addressed.
Ascent manages Microsoft support escalations on behalf of our clients. As a Microsoft partner, we work directly with Microsoft throughout the troubleshooting and resolution process so your team does not have to manage the escalation independently.
Yes. Our consultants look for manual workarounds, inefficient processes, reporting gaps, and areas where Business Central could be better configured, automated, or integrated. Our team brings business, operations, finance, and technical expertise so improvements are based on how your company actually works.
Yes. Ascent provides Business Central training and ongoing support for users across the organization—from executives and administrators to finance, operations, and the shop floor. Training can support new users, existing processes, system changes, and new functionality.

Ready to Understand Your Options?

If you are questioning whether AX is still supporting the way your business needs to operate, the first step is understanding the business case and the available paths forward.

We can help you:

  • Assess the business case
  • Understand the investment
  • Determine the right path forward
Book an AX to F&O Assessment

Ready to start transforming your business?

Talk to us about how Ascent Innovations can help you realize business value faster with end-to-end solutions and cloud services.